Service- What to Expect

The Service Journey

Schedule Your Service Appointment

Mercedes-Benz of Burlington offers multiple options for scheduling an appointment. You can easily make an appointment online, over the phone, or with one of our friendly service representatives. They will go over the details regarding the type of service needed and make any additional notations that are important for your service advisor to know. Make sure to check out our latest Mercedes-Benz service specials and Mercedes-Benz parts specials.

Your Arrival

Once you arrive at our Greater Boston, MA area Mercedes-Benz dealership, you will be greeted by our welcoming team of Mercedes-Benz Service Advisors. Our advisors are equipped with digital mobile devices to expedite and enhance your service experience. These devices allow us to perform and record a visual inspection of your vehicle and access valuable communication to ensure that you and your advisor can create the best action plan for your Mercedes-Benz.

What Happens in the Shop

Your vehicle will then be inspected and evaluated by the next available Certified Mercedes-Benz Technician that has been factory-trained to work on your Mercedes-Benz. Once your vehicle has been inspected by our Certified Mercedes-Benz Technician, you will receive a video link that will explain the inspection results and any concerns identified. The video also provides a visual explanation of any recommended repairs to ensure your safety on the road depending on the type of maintenance being performed and estimated time requirements. At Mercedes-Benz of Burlington, we understand that with every new Mercedes-Benz technology innovation, comes new service information. This means that our Mercedes-Benz Technicians are always prepared with the latest bulletins, information, and training. We also only use Mercedes-Benz Genuine Parts which deliver performance, reliability, safety, and the driving experience that you expect from a Mercedes-Benz.

While You Wait

We offer courtesy loaner vehicles and other transportation options to help minimize and inconvenience during your service appointment. While your vehicle's here in service we will provide you with a complimentary car wash and vacuum with every service. If you choose to wait here at Mercedes-Benz of Burlington, enjoy our guest lounge, café, and complimentary nail bar. Equipped with high-speed Wi-Fi, you can catch up on work or stay connected while we take care of your vehicle. Enjoy a cup of coffee, tea, water, or your favorite snack while you wait at out café, located right next to the service department.

Experience the Difference

Mercedes-Benz of Burlington cares about you and your Mercedes-Benz, so contact us today or schedule your appointment online. We look forward to servicing your vehicle and providing you with exceptional Mercedes-Benz service.